Last updated
:
20/05/2026
Terms and Conditions
1. Definitions and Interpretation
1.1 Definitions
Active Task: a single creative request actively in production under your subscription plan. Each plan includes a defined number of Active Tasks running in parallel.
Agreement: the agreement between Novra and the Client for the supply of Services, incorporating these Terms and any Proposal, Service Agreement, or Order.
Backlog: requests submitted by the Client but not yet promoted to an Active Task slot.
Billing Cycle: the monthly period for which subscription Fees are charged in advance.
Business Day: a day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business.
Client / you: the company or individual purchasing Services from Novra.
Client Materials: all documents, information, branding assets, copy, logos, software, data, images, video, audio, or other materials supplied by or on behalf of the Client.
Terms: these Terms and Conditions.
Deliverables: all creative outputs, designs, concepts, artwork, motion graphics, 3D renders, illustrations, presentations, UI/UX assets, campaign materials, source files, and other work products produced by Novra in connection with the Services.
Fees: the fees payable for the Services as set out in the Service Agreement, plan, proposal, invoice, or Order.
Force Majeure: an event, circumstance, or cause beyond a party's reasonable control.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names, domain names, rights in get-up, goodwill, database rights, rights in designs, know-how, and all other intellectual property rights whether registered or unregistered.
Novra / we / us: NOVRA LTD, registered at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, with company number 16780560.
Order: the Client's offer to purchase the Services, made by accepting a quotation, signing a Service Agreement, submitting a written purchase order, or completing payment through Novra's online checkout.
Service Agreement: the proposal, order form, online checkout summary, or signed contract setting out the commercial terms of the engagement (plan, price, scope, start date).
Services: the subscription-based or project-based creative services supplied by Novra, including branding, motion design, animation, 3D design, illustration, web design, product design, campaign creative, presentations, creative strategy, and related visual design services.
1.2 Interpretation
Headings are for convenience only. References to writing include email and messages sent through agreed project tools.
1. Definitions and Interpretation
1.1 Definitions
Active Task: a single creative request actively in production under your subscription plan. Each plan includes a defined number of Active Tasks running in parallel.
Agreement: the agreement between Novra and the Client for the supply of Services, incorporating these Terms and any Proposal, Service Agreement, or Order.
Backlog: requests submitted by the Client but not yet promoted to an Active Task slot.
Billing Cycle: the monthly period for which subscription Fees are charged in advance.
Business Day: a day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business.
Client / you: the company or individual purchasing Services from Novra.
Client Materials: all documents, information, branding assets, copy, logos, software, data, images, video, audio, or other materials supplied by or on behalf of the Client.
Terms: these Terms and Conditions.
Deliverables: all creative outputs, designs, concepts, artwork, motion graphics, 3D renders, illustrations, presentations, UI/UX assets, campaign materials, source files, and other work products produced by Novra in connection with the Services.
Fees: the fees payable for the Services as set out in the Service Agreement, plan, proposal, invoice, or Order.
Force Majeure: an event, circumstance, or cause beyond a party's reasonable control.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names, domain names, rights in get-up, goodwill, database rights, rights in designs, know-how, and all other intellectual property rights whether registered or unregistered.
Novra / we / us: NOVRA LTD, registered at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, with company number 16780560.
Order: the Client's offer to purchase the Services, made by accepting a quotation, signing a Service Agreement, submitting a written purchase order, or completing payment through Novra's online checkout.
Service Agreement: the proposal, order form, online checkout summary, or signed contract setting out the commercial terms of the engagement (plan, price, scope, start date).
Services: the subscription-based or project-based creative services supplied by Novra, including branding, motion design, animation, 3D design, illustration, web design, product design, campaign creative, presentations, creative strategy, and related visual design services.
1.2 Interpretation
Headings are for convenience only. References to writing include email and messages sent through agreed project tools.
1. Definitions and Interpretation
1.1 Definitions
Active Task: a single creative request actively in production under your subscription plan. Each plan includes a defined number of Active Tasks running in parallel.
Agreement: the agreement between Novra and the Client for the supply of Services, incorporating these Terms and any Proposal, Service Agreement, or Order.
Backlog: requests submitted by the Client but not yet promoted to an Active Task slot.
Billing Cycle: the monthly period for which subscription Fees are charged in advance.
Business Day: a day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business.
Client / you: the company or individual purchasing Services from Novra.
Client Materials: all documents, information, branding assets, copy, logos, software, data, images, video, audio, or other materials supplied by or on behalf of the Client.
Terms: these Terms and Conditions.
Deliverables: all creative outputs, designs, concepts, artwork, motion graphics, 3D renders, illustrations, presentations, UI/UX assets, campaign materials, source files, and other work products produced by Novra in connection with the Services.
Fees: the fees payable for the Services as set out in the Service Agreement, plan, proposal, invoice, or Order.
Force Majeure: an event, circumstance, or cause beyond a party's reasonable control.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names, domain names, rights in get-up, goodwill, database rights, rights in designs, know-how, and all other intellectual property rights whether registered or unregistered.
Novra / we / us: NOVRA LTD, registered at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, with company number 16780560.
Order: the Client's offer to purchase the Services, made by accepting a quotation, signing a Service Agreement, submitting a written purchase order, or completing payment through Novra's online checkout.
Service Agreement: the proposal, order form, online checkout summary, or signed contract setting out the commercial terms of the engagement (plan, price, scope, start date).
Services: the subscription-based or project-based creative services supplied by Novra, including branding, motion design, animation, 3D design, illustration, web design, product design, campaign creative, presentations, creative strategy, and related visual design services.
1.2 Interpretation
Headings are for convenience only. References to writing include email and messages sent through agreed project tools.
2. Orders and Contract Formation
2.1
The Client places an Order for Services by accepting a quotation, signing a Service Agreement, submitting a purchase order, or completing payment through Novra’s online checkout.
2.2
A contract is formed when Novra confirms the Order, starts work, or accepts payment through its online checkout.
2.3
These Terms apply to the Services unless Novra agrees otherwise in writing.
2.4
Any Proposal or quotation issued by Novra is not a binding offer and may be withdrawn at any time before acceptance.
2.5
Samples, concepts, drafts, and similar pre-contract materials are for illustration only and do not form part of the Contract.
2. Orders and Contract Formation
2.1
The Client places an Order for Services by accepting a quotation, signing a Service Agreement, submitting a purchase order, or completing payment through Novra’s online checkout.
2.2
A contract is formed when Novra confirms the Order, starts work, or accepts payment through its online checkout.
2.3
These Terms apply to the Services unless Novra agrees otherwise in writing.
2.4
Any Proposal or quotation issued by Novra is not a binding offer and may be withdrawn at any time before acceptance.
2.5
Samples, concepts, drafts, and similar pre-contract materials are for illustration only and do not form part of the Contract.
2. Orders and Contract Formation
2.1
The Client places an Order for Services by accepting a quotation, signing a Service Agreement, submitting a purchase order, or completing payment through Novra’s online checkout.
2.2
A contract is formed when Novra confirms the Order, starts work, or accepts payment through its online checkout.
2.3
These Terms apply to the Services unless Novra agrees otherwise in writing.
2.4
Any Proposal or quotation issued by Novra is not a binding offer and may be withdrawn at any time before acceptance.
2.5
Samples, concepts, drafts, and similar pre-contract materials are for illustration only and do not form part of the Contract.
3. Services
3.1
Novra will provide the Services with reasonable skill and care and in accordance with generally recognised industry standards.
3.2
Services may be provided on either a subscription basis or on a project basis, as set out in the relevant Service Agreement.
3.3
Work outside the agreed scope may require a revised quote or a separate agreement.
3.4
Any timeline or milestone is an estimate only unless Novra agrees otherwise in writing.
3.5
The Client acknowledges that Creative work is iterative and that Deliverables may change during feedback and review.
3. Services
3.1
Novra will provide the Services with reasonable skill and care and in accordance with generally recognised industry standards.
3.2
Services may be provided on either a subscription basis or on a project basis, as set out in the relevant Service Agreement.
3.3
Work outside the agreed scope may require a revised quote or a separate agreement.
3.4
Any timeline or milestone is an estimate only unless Novra agrees otherwise in writing.
3.5
The Client acknowledges that Creative work is iterative and that Deliverables may change during feedback and review.
3. Services
3.1
Novra will provide the Services with reasonable skill and care and in accordance with generally recognised industry standards.
3.2
Services may be provided on either a subscription basis or on a project basis, as set out in the relevant Service Agreement.
3.3
Work outside the agreed scope may require a revised quote or a separate agreement.
3.4
Any timeline or milestone is an estimate only unless Novra agrees otherwise in writing.
3.5
The Client acknowledges that Creative work is iterative and that Deliverables may change during feedback and review.
4. Subscription Services
4.1
Subscriptions give the Client ongoing access to Novra's creative services for a recurring monthly Fee.
4.2
Unless agreed otherwise in writing, the Client may submit requests at any time, Novra will prioritise work based on available capacity,unused capacity does not roll over and extra capacity or rush work may be charged separately.
4.3
Large requests may be split into phases or treated as more than one task.
4. Subscription Services
4.1
Subscriptions give the Client ongoing access to Novra's creative services for a recurring monthly Fee.
4.2
Unless agreed otherwise in writing, the Client may submit requests at any time, Novra will prioritise work based on available capacity,unused capacity does not roll over and extra capacity or rush work may be charged separately.
4.3
Large requests may be split into phases or treated as more than one task.
4. Subscription Services
4.1
Subscriptions give the Client ongoing access to Novra's creative services for a recurring monthly Fee.
4.2
Unless agreed otherwise in writing, the Client may submit requests at any time, Novra will prioritise work based on available capacity,unused capacity does not roll over and extra capacity or rush work may be charged separately.
4.3
Large requests may be split into phases or treated as more than one task.
5. Project Services
5.1
Project work is provided on a defined scope, price, and timeline set out in the proposal Service Agreement.
5.2
Unless agreed otherwise in writing, project Fees are payable 50% upfront and 50% on final delivery.
5.3
Any changes to the agreed project scope may require an updated price and timeline.
5.4
Further work after project delivery requires a new project agreement or a subscription.
5. Project Services
5.1
Project work is provided on a defined scope, price, and timeline set out in the proposal Service Agreement.
5.2
Unless agreed otherwise in writing, project Fees are payable 50% upfront and 50% on final delivery.
5.3
Any changes to the agreed project scope may require an updated price and timeline.
5.4
Further work after project delivery requires a new project agreement or a subscription.
5. Project Services
5.1
Project work is provided on a defined scope, price, and timeline set out in the proposal Service Agreement.
5.2
Unless agreed otherwise in writing, project Fees are payable 50% upfront and 50% on final delivery.
5.3
Any changes to the agreed project scope may require an updated price and timeline.
5.4
Further work after project delivery requires a new project agreement or a subscription.
6. Timelines
6.1
Delivery times depend on scope, briefing quality, Client feedback, and studio availability.
6.2
Novra may provide indicative turnaround times, but larger or more complex work may take longer.
6.3
Delays caused by late feedback, missing materials, or access issues will extend delivery times.
6. Timelines
6.1
Delivery times depend on scope, briefing quality, Client feedback, and studio availability.
6.2
Novra may provide indicative turnaround times, but larger or more complex work may take longer.
6.3
Delays caused by late feedback, missing materials, or access issues will extend delivery times.
6. Timelines
6.1
Delivery times depend on scope, briefing quality, Client feedback, and studio availability.
6.2
Novra may provide indicative turnaround times, but larger or more complex work may take longer.
6.3
Delays caused by late feedback, missing materials, or access issues will extend delivery times.
7. Revisions and Scope Changes
7.1
Subscription work includes reasonable revisions that remain within the original brief.
7.2
Revisions occupy the same Active Task slot until the Deliverable is approved. Extended revision rounds will slow the movement of new tasks from the Backlog.
7.3
Once a Deliverable has been approved or delivered, further changes may be treated as new work.
7.4
Material changes in direction or scope may be quoted as a new task, add-on, or project.
7. Revisions and Scope Changes
7.1
Subscription work includes reasonable revisions that remain within the original brief.
7.2
Revisions occupy the same Active Task slot until the Deliverable is approved. Extended revision rounds will slow the movement of new tasks from the Backlog.
7.3
Once a Deliverable has been approved or delivered, further changes may be treated as new work.
7.4
Material changes in direction or scope may be quoted as a new task, add-on, or project.
7. Revisions and Scope Changes
7.1
Subscription work includes reasonable revisions that remain within the original brief.
7.2
Revisions occupy the same Active Task slot until the Deliverable is approved. Extended revision rounds will slow the movement of new tasks from the Backlog.
7.3
Once a Deliverable has been approved or delivered, further changes may be treated as new work.
7.4
Material changes in direction or scope may be quoted as a new task, add-on, or project.
8. Client Responsibilities
8.1
The Client must provide clear instructions, supply required materials and permissions, cooperate with Novra, nominate an approver, and pay Fees when due.
8.2
The Client is responsible for ensuring that Client Materials do not infringe third party rights or violate applicable law.
8.3
Novra is not responsible for delays or issues caused by incomplete briefs, late feedback, inaccurate materials, or Client-requested changes.
8. Client Responsibilities
8.1
The Client must provide clear instructions, supply required materials and permissions, cooperate with Novra, nominate an approver, and pay Fees when due.
8.2
The Client is responsible for ensuring that Client Materials do not infringe third party rights or violate applicable law.
8.3
Novra is not responsible for delays or issues caused by incomplete briefs, late feedback, inaccurate materials, or Client-requested changes.
8. Client Responsibilities
8.1
The Client must provide clear instructions, supply required materials and permissions, cooperate with Novra, nominate an approver, and pay Fees when due.
8.2
The Client is responsible for ensuring that Client Materials do not infringe third party rights or violate applicable law.
8.3
Novra is not responsible for delays or issues caused by incomplete briefs, late feedback, inaccurate materials, or Client-requested changes.
9. Communication
9.1
The parties may work together using email, Slack, ClickUp, or other agreed tools.
9.2
Unless agreed otherwise, Novra works during normal UK business hours on Business Days.
9.3
Weekend, holiday, rush, or out-of-hours support is not included unless agreed separately in writing.
9. Communication
9.1
The parties may work together using email, Slack, ClickUp, or other agreed tools.
9.2
Unless agreed otherwise, Novra works during normal UK business hours on Business Days.
9.3
Weekend, holiday, rush, or out-of-hours support is not included unless agreed separately in writing.
9. Communication
9.1
The parties may work together using email, Slack, ClickUp, or other agreed tools.
9.2
Unless agreed otherwise, Novra works during normal UK business hours on Business Days.
9.3
Weekend, holiday, rush, or out-of-hours support is not included unless agreed separately in writing.
10. Fees and Payment
10.1
Fees are set out in the applicable proposal, Service Agreement, order form, or invoice.
10.2
Prices may be displayed in USD but payment may be collected in GBP or another agreed currency.The Client is responsible for bank, exchange, processor, withholding, and similar charges unless agreed otherwise in writing.
10.3
Unless agreed otherwise in writing, subscription Fees are billed monthly in advance, project Fees are billed under the agreed schedule, and invoices are payable within 14 days of issue.
10.4
All Fees are exclusive of VAT and other applicable taxes unless stated otherwise.
10. Fees and Payment
10.1
Fees are set out in the applicable proposal, Service Agreement, order form, or invoice.
10.2
Prices may be displayed in USD but payment may be collected in GBP or another agreed currency.The Client is responsible for bank, exchange, processor, withholding, and similar charges unless agreed otherwise in writing.
10.3
Unless agreed otherwise in writing, subscription Fees are billed monthly in advance, project Fees are billed under the agreed schedule, and invoices are payable within 14 days of issue.
10.4
All Fees are exclusive of VAT and other applicable taxes unless stated otherwise.
10. Fees and Payment
10.1
Fees are set out in the applicable proposal, Service Agreement, order form, or invoice.
10.2
Prices may be displayed in USD but payment may be collected in GBP or another agreed currency.The Client is responsible for bank, exchange, processor, withholding, and similar charges unless agreed otherwise in writing.
10.3
Unless agreed otherwise in writing, subscription Fees are billed monthly in advance, project Fees are billed under the agreed schedule, and invoices are payable within 14 days of issue.
10.4
All Fees are exclusive of VAT and other applicable taxes unless stated otherwise.
11. Refunds
11.1
All payments to Novra are non-refundable except as stated in these Terms or required by law.
11.2
Subscription Fees reserve creative capacity and are non-refundable once a Billing Cycle has started.
11.3
Unused capacity does not roll over and does not generate credits, refunds, or future discounts.
11.4
Project deposits, milestone payments, add-ons, rush fees, and out-of-scope charges are non-refundable once work has started or capacity has been reserved.
11.5
If the Client cancels during a Billing Cycle, the subscription continues until the end of that paid cycle, with no pro-rata refund.
11.6
14-Day Satisfaction Window
For a first subscription only, if the Client gives written notice within 14 calendar days of the start date that it does not wish to continue, Novra will refund 75% of the Fees paid for that initial period. Novra may retain 25% to cover onboarding, administration, reserved capacity and work performed. This option does not apply to project work, returning clients, or any engagement continuing beyond that 14-day period.
11.7
Any other refund, credit, or adjustment is at Novra's discretion and must be agreed in writing.
11.8
Any agreed refund will be paid to the original payment method within 30 days of agreement.
11.9
Nothing in this clause limits any rights you may have which cannot be excluded under English law.
11. Refunds
11.1
All payments to Novra are non-refundable except as stated in these Terms or required by law.
11.2
Subscription Fees reserve creative capacity and are non-refundable once a Billing Cycle has started.
11.3
Unused capacity does not roll over and does not generate credits, refunds, or future discounts.
11.4
Project deposits, milestone payments, add-ons, rush fees, and out-of-scope charges are non-refundable once work has started or capacity has been reserved.
11.5
If the Client cancels during a Billing Cycle, the subscription continues until the end of that paid cycle, with no pro-rata refund.
11.6
14-Day Satisfaction Window
For a first subscription only, if the Client gives written notice within 14 calendar days of the start date that it does not wish to continue, Novra will refund 75% of the Fees paid for that initial period. Novra may retain 25% to cover onboarding, administration, reserved capacity and work performed. This option does not apply to project work, returning clients, or any engagement continuing beyond that 14-day period.
11.7
Any other refund, credit, or adjustment is at Novra's discretion and must be agreed in writing.
11.8
Any agreed refund will be paid to the original payment method within 30 days of agreement.
11.9
Nothing in this clause limits any rights you may have which cannot be excluded under English law.
11. Refunds
11.1
All payments to Novra are non-refundable except as stated in these Terms or required by law.
11.2
Subscription Fees reserve creative capacity and are non-refundable once a Billing Cycle has started.
11.3
Unused capacity does not roll over and does not generate credits, refunds, or future discounts.
11.4
Project deposits, milestone payments, add-ons, rush fees, and out-of-scope charges are non-refundable once work has started or capacity has been reserved.
11.5
If the Client cancels during a Billing Cycle, the subscription continues until the end of that paid cycle, with no pro-rata refund.
11.6
14-Day Satisfaction Window
For a first subscription only, if the Client gives written notice within 14 calendar days of the start date that it does not wish to continue, Novra will refund 75% of the Fees paid for that initial period. Novra may retain 25% to cover onboarding, administration, reserved capacity and work performed. This option does not apply to project work, returning clients, or any engagement continuing beyond that 14-day period.
11.7
Any other refund, credit, or adjustment is at Novra's discretion and must be agreed in writing.
11.8
Any agreed refund will be paid to the original payment method within 30 days of agreement.
11.9
Nothing in this clause limits any rights you may have which cannot be excluded under English law.
12. Subscription Term and Cancellation
12.1 No minimum term
Subscriptions run on a month-to-month basis unless the Service Agreement states otherwise.
12.2 Auto-renewal
Subscriptions renew automatically at the end of each Billing Cycle unless cancelled.
12.3 Cancellation for convenience
The Client may cancel a subscription at any time by written notice. Cancellation takes effect at the end of the current paid Billing Cycle and no pro rata refund is given for the remaining period.
12.4 Pause
The Client may request a pause by giving at least 7 days' written notice before the next Billing Cycle. Unless agreed otherwise, pauses are limited to 60 consecutive days. No Fees are charged during a pause, but no work is carried out and no unused capacity rolls over.
12.5 Plan changes
Upgrades usually take effect immediately and downgrades usually take effect from the next Billing Cycle, subject to any project staffing needs.
12.6
Novra may suspend work if the Client fails to pay an undisputed invoice, materially breaches these Terms, or the parties need to revise the commercial terms.
12. Subscription Term and Cancellation
12.1 No minimum term
Subscriptions run on a month-to-month basis unless the Service Agreement states otherwise.
12.2 Auto-renewal
Subscriptions renew automatically at the end of each Billing Cycle unless cancelled.
12.3 Cancellation for convenience
The Client may cancel a subscription at any time by written notice. Cancellation takes effect at the end of the current paid Billing Cycle and no pro rata refund is given for the remaining period.
12.4 Pause
The Client may request a pause by giving at least 7 days' written notice before the next Billing Cycle. Unless agreed otherwise, pauses are limited to 60 consecutive days. No Fees are charged during a pause, but no work is carried out and no unused capacity rolls over.
12.5 Plan changes
Upgrades usually take effect immediately and downgrades usually take effect from the next Billing Cycle, subject to any project staffing needs.
12.6
Novra may suspend work if the Client fails to pay an undisputed invoice, materially breaches these Terms, or the parties need to revise the commercial terms.
12. Subscription Term and Cancellation
12.1 No minimum term
Subscriptions run on a month-to-month basis unless the Service Agreement states otherwise.
12.2 Auto-renewal
Subscriptions renew automatically at the end of each Billing Cycle unless cancelled.
12.3 Cancellation for convenience
The Client may cancel a subscription at any time by written notice. Cancellation takes effect at the end of the current paid Billing Cycle and no pro rata refund is given for the remaining period.
12.4 Pause
The Client may request a pause by giving at least 7 days' written notice before the next Billing Cycle. Unless agreed otherwise, pauses are limited to 60 consecutive days. No Fees are charged during a pause, but no work is carried out and no unused capacity rolls over.
12.5 Plan changes
Upgrades usually take effect immediately and downgrades usually take effect from the next Billing Cycle, subject to any project staffing needs.
12.6
Novra may suspend work if the Client fails to pay an undisputed invoice, materially breaches these Terms, or the parties need to revise the commercial terms.
13. Late Payment
13.1
If payment is late, Novra may suspend Services, withhold Deliverables or source files, and charge any interest under the Late Payment of Commercial Debts (Interest) Act 1998.
13. Late Payment
13.1
If payment is late, Novra may suspend Services, withhold Deliverables or source files, and charge any interest under the Late Payment of Commercial Debts (Interest) Act 1998.
13. Late Payment
13.1
If payment is late, Novra may suspend Services, withhold Deliverables or source files, and charge any interest under the Late Payment of Commercial Debts (Interest) Act 1998.
14. Intellectual Property Rights
14.1
Subject to full payment of all Fees, Novra assigns to the Client the transferable intellectual property rights in the final approved Deliverables created specifically for the Client under the Service Agreement.
14.2
Until full payment is received, Deliverables remain Novra’s property and may not be used by the Client.
14.3
Novra keeps ownership of its pre-existing materials,templates, tools, and methodologies; know-how, processes, and frameworks; design systems, code libraries, and reusable assets, internal working files, rejected versions, and unused concepts.
14.4
Novra gives the Client a non-exclusive, perpetual, royalty-free licence to use any Novra materials included in the approved Deliverables where needed to use, modify, or distribute those Deliverables.
14.5
If requested, Novra will provide source files for paid-for final Deliverables. The Client may use and adapt those source files for its own business, but Novra retains ownership of underlying Novra materials.
14. Intellectual Property Rights
14.1
Subject to full payment of all Fees, Novra assigns to the Client the transferable intellectual property rights in the final approved Deliverables created specifically for the Client under the Service Agreement.
14.2
Until full payment is received, Deliverables remain Novra’s property and may not be used by the Client.
14.3
Novra keeps ownership of its pre-existing materials,templates, tools, and methodologies; know-how, processes, and frameworks; design systems, code libraries, and reusable assets, internal working files, rejected versions, and unused concepts.
14.4
Novra gives the Client a non-exclusive, perpetual, royalty-free licence to use any Novra materials included in the approved Deliverables where needed to use, modify, or distribute those Deliverables.
14.5
If requested, Novra will provide source files for paid-for final Deliverables. The Client may use and adapt those source files for its own business, but Novra retains ownership of underlying Novra materials.
14. Intellectual Property Rights
14.1
Subject to full payment of all Fees, Novra assigns to the Client the transferable intellectual property rights in the final approved Deliverables created specifically for the Client under the Service Agreement.
14.2
Until full payment is received, Deliverables remain Novra’s property and may not be used by the Client.
14.3
Novra keeps ownership of its pre-existing materials,templates, tools, and methodologies; know-how, processes, and frameworks; design systems, code libraries, and reusable assets, internal working files, rejected versions, and unused concepts.
14.4
Novra gives the Client a non-exclusive, perpetual, royalty-free licence to use any Novra materials included in the approved Deliverables where needed to use, modify, or distribute those Deliverables.
14.5
If requested, Novra will provide source files for paid-for final Deliverables. The Client may use and adapt those source files for its own business, but Novra retains ownership of underlying Novra materials.
15. AI and Third-Party Tools
15.1
Novra may use AI tools, stock assets, plugins, software, and third-party resources when providing the Services.
15.2
If Deliverables include third-party materials, the Client must comply with the relevant licence terms.
15.3
The Client must notify Novra in writing if any restrictions apply to the use of AI tools. before work begins.
15.4
Novra will not knowingly submit Client confidential information to public AI training systems.
15. AI and Third-Party Tools
15.1
Novra may use AI tools, stock assets, plugins, software, and third-party resources when providing the Services.
15.2
If Deliverables include third-party materials, the Client must comply with the relevant licence terms.
15.3
The Client must notify Novra in writing if any restrictions apply to the use of AI tools. before work begins.
15.4
Novra will not knowingly submit Client confidential information to public AI training systems.
15. AI and Third-Party Tools
15.1
Novra may use AI tools, stock assets, plugins, software, and third-party resources when providing the Services.
15.2
If Deliverables include third-party materials, the Client must comply with the relevant licence terms.
15.3
The Client must notify Novra in writing if any restrictions apply to the use of AI tools. before work begins.
15.4
Novra will not knowingly submit Client confidential information to public AI training systems.
16. Portfolio and Marketing Rights
16.1
Unless agreed otherwise in writing, Novra may display completed work in its portfolio, website, social channels, pitches, case studies, award submissions, and marketing materials, and may identify the Client as a Novra client.
16.2
Novra will respect confidentiality obligations and reasonable written requests not to display specific work publicly.
16.3
The Client may opt out of public portfolio use by written notice.
16.4
Testimonials, quotes, and named case studies will only be used with the Client's written permission.
16. Portfolio and Marketing Rights
16.1
Unless agreed otherwise in writing, Novra may display completed work in its portfolio, website, social channels, pitches, case studies, award submissions, and marketing materials, and may identify the Client as a Novra client.
16.2
Novra will respect confidentiality obligations and reasonable written requests not to display specific work publicly.
16.3
The Client may opt out of public portfolio use by written notice.
16.4
Testimonials, quotes, and named case studies will only be used with the Client's written permission.
16. Portfolio and Marketing Rights
16.1
Unless agreed otherwise in writing, Novra may display completed work in its portfolio, website, social channels, pitches, case studies, award submissions, and marketing materials, and may identify the Client as a Novra client.
16.2
Novra will respect confidentiality obligations and reasonable written requests not to display specific work publicly.
16.3
The Client may opt out of public portfolio use by written notice.
16.4
Testimonials, quotes, and named case studies will only be used with the Client's written permission.
17. Confidentiality
17.1
Each party must keep the other party’s confidential information confidential and may only disclose it to people who need to know and are under similar confidentiality duties, or where disclosure is required by law.
17.2
Confidential information includes non-public business information, strategy, financials, product plans, customer information, unreleased creative work, login details, and other sensitive information shared during the engagement.
17.3
This clause survives termination of the Agreement for 3 years, except for trade secrets which remain confidential for as long as they remain trade secrets.
17.4
Mutual NDAs are signed as standard on request and Novra will sign the Client's NDA where reasonable.
17. Confidentiality
17.1
Each party must keep the other party’s confidential information confidential and may only disclose it to people who need to know and are under similar confidentiality duties, or where disclosure is required by law.
17.2
Confidential information includes non-public business information, strategy, financials, product plans, customer information, unreleased creative work, login details, and other sensitive information shared during the engagement.
17.3
This clause survives termination of the Agreement for 3 years, except for trade secrets which remain confidential for as long as they remain trade secrets.
17.4
Mutual NDAs are signed as standard on request and Novra will sign the Client's NDA where reasonable.
17. Confidentiality
17.1
Each party must keep the other party’s confidential information confidential and may only disclose it to people who need to know and are under similar confidentiality duties, or where disclosure is required by law.
17.2
Confidential information includes non-public business information, strategy, financials, product plans, customer information, unreleased creative work, login details, and other sensitive information shared during the engagement.
17.3
This clause survives termination of the Agreement for 3 years, except for trade secrets which remain confidential for as long as they remain trade secrets.
17.4
Mutual NDAs are signed as standard on request and Novra will sign the Client's NDA where reasonable.
18. Data Protection
18.1
Each party will comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018.
18.2
Where Novra processes personal data on the Client's behalf, the Client acts as controller and Novra acts as processor unless agreed otherwise. The parties will enter into any separate data processing terms required by law.
18.3
Novra's handling of personal data collected through its website or direct communications is set out in its Privacy Policy at novra.design/privacy-policy
18. Data Protection
18.1
Each party will comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018.
18.2
Where Novra processes personal data on the Client's behalf, the Client acts as controller and Novra acts as processor unless agreed otherwise. The parties will enter into any separate data processing terms required by law.
18.3
Novra's handling of personal data collected through its website or direct communications is set out in its Privacy Policy at novra.design/privacy-policy
18. Data Protection
18.1
Each party will comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018.
18.2
Where Novra processes personal data on the Client's behalf, the Client acts as controller and Novra acts as processor unless agreed otherwise. The parties will enter into any separate data processing terms required by law.
18.3
Novra's handling of personal data collected through its website or direct communications is set out in its Privacy Policy at novra.design/privacy-policy
19. Subcontractors
19.1
Novra may use employees, contractors, or specialist partners to provide the Services.
19.2
Novra remains responsible for the Services and will ensure that anyone working on the Client matter is subject to suitable confidentiality and intellectual property obligations.
19.3
The Client does not have a direct contractual relationship with any individual Novra team member, contractor, or subcontractor.
19. Subcontractors
19.1
Novra may use employees, contractors, or specialist partners to provide the Services.
19.2
Novra remains responsible for the Services and will ensure that anyone working on the Client matter is subject to suitable confidentiality and intellectual property obligations.
19.3
The Client does not have a direct contractual relationship with any individual Novra team member, contractor, or subcontractor.
19. Subcontractors
19.1
Novra may use employees, contractors, or specialist partners to provide the Services.
19.2
Novra remains responsible for the Services and will ensure that anyone working on the Client matter is subject to suitable confidentiality and intellectual property obligations.
19.3
The Client does not have a direct contractual relationship with any individual Novra team member, contractor, or subcontractor.
20. Non-Solicitation
20.1
During the engagement and for 12 months after it ends, the Client agrees not to directly hire, contract, solicit, or engage any Novra employee, contractor, subcontractor, or team member who worked directly on its account without Novra's prior written consent.
20.2
If the Client wishes to engage a specific Novra team member directly, the parties may agree to a reasonable introduction fee.
20. Non-Solicitation
20.1
During the engagement and for 12 months after it ends, the Client agrees not to directly hire, contract, solicit, or engage any Novra employee, contractor, subcontractor, or team member who worked directly on its account without Novra's prior written consent.
20.2
If the Client wishes to engage a specific Novra team member directly, the parties may agree to a reasonable introduction fee.
20. Non-Solicitation
20.1
During the engagement and for 12 months after it ends, the Client agrees not to directly hire, contract, solicit, or engage any Novra employee, contractor, subcontractor, or team member who worked directly on its account without Novra's prior written consent.
20.2
If the Client wishes to engage a specific Novra team member directly, the parties may agree to a reasonable introduction fee.
21. Client Feedback
21.1
Novra may use general feedback about its services to improve its business, provided this does not affect the Client’s ownership of approved Deliverables.
21.2
This does not affect the Client's ownership of approved Deliverables under clause 14.
21. Client Feedback
21.1
Novra may use general feedback about its services to improve its business, provided this does not affect the Client’s ownership of approved Deliverables.
21.2
This does not affect the Client's ownership of approved Deliverables under clause 14.
21. Client Feedback
21.1
Novra may use general feedback about its services to improve its business, provided this does not affect the Client’s ownership of approved Deliverables.
21.2
This does not affect the Client's ownership of approved Deliverables under clause 14.
22. Conflict of Interest
22.1
Novra reserves the right to decline work that creates a direct conflict of interest with an existing client.
22.2
The Client agrees to disclose to Novra during onboarding about any direct competitor restrictions it considers material.
22. Conflict of Interest
22.1
Novra reserves the right to decline work that creates a direct conflict of interest with an existing client.
22.2
The Client agrees to disclose to Novra during onboarding about any direct competitor restrictions it considers material.
22. Conflict of Interest
22.1
Novra reserves the right to decline work that creates a direct conflict of interest with an existing client.
22.2
The Client agrees to disclose to Novra during onboarding about any direct competitor restrictions it considers material.
23. Warranties
23.1
Novra warrants that it will provide the Services with reasonable skill and care.
23.2
Except as expressly stated in these Terms, all other warranties or conditions are excluded to the fullest extent permitted by law.
23.3
Novra does not promise that the Services will be uninterrupted or error-free or that Deliverables will achieve any specific result.
23. Warranties
23.1
Novra warrants that it will provide the Services with reasonable skill and care.
23.2
Except as expressly stated in these Terms, all other warranties or conditions are excluded to the fullest extent permitted by law.
23.3
Novra does not promise that the Services will be uninterrupted or error-free or that Deliverables will achieve any specific result.
23. Warranties
23.1
Novra warrants that it will provide the Services with reasonable skill and care.
23.2
Except as expressly stated in these Terms, all other warranties or conditions are excluded to the fullest extent permitted by law.
23.3
Novra does not promise that the Services will be uninterrupted or error-free or that Deliverables will achieve any specific result.
24. Limitation of Liability
24.1
Neither party shall be responsible for any injury, loss, damage, cost, or expense suffered by the other party if and to the extent it is caused by the negligence, wilful misconduct, or breach of obligations of the other party.
24.2
Any express or implied condition, statement, or warranty, statutory or otherwise, not stated in these Terms is excluded to the maximum extent permitted by law.
24.3
Subject to clauses 24.4 and 24.5, Novra is not liable for loss of profit, revenue, business, goodwill, savings, indirect loss, consequential loss, or third-party claims.
24.4
Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) bribery, fraud, or fraudulent misrepresentation; (c) breach of any obligation as to title implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) any other matter which, by law, may not be excluded or limited.
24.5
Subject to clause 24.4, Novra's total liability arising in any 12-month period is limited to the Fees paid by the Client to Novra in that period.
24.6
Each party must take all reasonable steps to mitigate any loss or damage suffered under or in connection with the Agreement.
24. Limitation of Liability
24.1
Neither party shall be responsible for any injury, loss, damage, cost, or expense suffered by the other party if and to the extent it is caused by the negligence, wilful misconduct, or breach of obligations of the other party.
24.2
Any express or implied condition, statement, or warranty, statutory or otherwise, not stated in these Terms is excluded to the maximum extent permitted by law.
24.3
Subject to clauses 24.4 and 24.5, Novra is not liable for loss of profit, revenue, business, goodwill, savings, indirect loss, consequential loss, or third-party claims.
24.4
Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) bribery, fraud, or fraudulent misrepresentation; (c) breach of any obligation as to title implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) any other matter which, by law, may not be excluded or limited.
24.5
Subject to clause 24.4, Novra's total liability arising in any 12-month period is limited to the Fees paid by the Client to Novra in that period.
24.6
Each party must take all reasonable steps to mitigate any loss or damage suffered under or in connection with the Agreement.
24. Limitation of Liability
24.1
Neither party shall be responsible for any injury, loss, damage, cost, or expense suffered by the other party if and to the extent it is caused by the negligence, wilful misconduct, or breach of obligations of the other party.
24.2
Any express or implied condition, statement, or warranty, statutory or otherwise, not stated in these Terms is excluded to the maximum extent permitted by law.
24.3
Subject to clauses 24.4 and 24.5, Novra is not liable for loss of profit, revenue, business, goodwill, savings, indirect loss, consequential loss, or third-party claims.
24.4
Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) bribery, fraud, or fraudulent misrepresentation; (c) breach of any obligation as to title implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) any other matter which, by law, may not be excluded or limited.
24.5
Subject to clause 24.4, Novra's total liability arising in any 12-month period is limited to the Fees paid by the Client to Novra in that period.
24.6
Each party must take all reasonable steps to mitigate any loss or damage suffered under or in connection with the Agreement.
25. Indemnities
25.1
The Client will indemnify Novra against any losses arising from Client Materials, Client’s instructions, misuse of Deliverables, breach of these Terms, or breach of law or third-party rights.
25.2
Novra will indemnify the Client against third-party claims that a final Deliverable created by Novra infringes that third party's intellectual property rights, provided the Client promptly notifies Novra, allows Novra to control the defence and settlement and provides reasonable assistance.
25.3
This indemnity does not apply to claims caused by Client Materials, Client modifications or use outside the agreed scope, and it remains subject to the liability cap in clause 24.5.
25. Indemnities
25.1
The Client will indemnify Novra against any losses arising from Client Materials, Client’s instructions, misuse of Deliverables, breach of these Terms, or breach of law or third-party rights.
25.2
Novra will indemnify the Client against third-party claims that a final Deliverable created by Novra infringes that third party's intellectual property rights, provided the Client promptly notifies Novra, allows Novra to control the defence and settlement and provides reasonable assistance.
25.3
This indemnity does not apply to claims caused by Client Materials, Client modifications or use outside the agreed scope, and it remains subject to the liability cap in clause 24.5.
25. Indemnities
25.1
The Client will indemnify Novra against any losses arising from Client Materials, Client’s instructions, misuse of Deliverables, breach of these Terms, or breach of law or third-party rights.
25.2
Novra will indemnify the Client against third-party claims that a final Deliverable created by Novra infringes that third party's intellectual property rights, provided the Client promptly notifies Novra, allows Novra to control the defence and settlement and provides reasonable assistance.
25.3
This indemnity does not apply to claims caused by Client Materials, Client modifications or use outside the agreed scope, and it remains subject to the liability cap in clause 24.5.
26. Termination
26.1
Either party may terminate the Agreement immediately by written notice if the other party materially breaches it and, where the breach can be fixed, does not fix it within 14 days after written notice, or seriously damages the other party's business or reputation.
26.2
Novra may also suspend or terminate the Services immediately if the Client fails to pay any undisputed Fees, behaves abusively toward Novra personnel, uses Deliverables unlawfully, or breaches clause 27.
26.3
Cancellation for convenience is governed by clause 12.
26.4
On termination, the Client must pay all Fees due for Services performed, work in progress, reserved capacity, and approved expenses.
26.5
Novra is not required to release unpaid work or continue Services after termination.
26.6
The following clauses survive termination of the Agreement: 11 (Refunds), 14 (Intellectual Property Rights), 17 (Confidentiality), 18 (Data Protection), 20 (Non-Solicitation), 21 (Client Feedback), 24 (Limitation of Liability), 25 (Indemnities), 28 (File Retention), 33 (Governing Law and Disputes), and any other provision that by its nature should survive.
26. Termination
26.1
Either party may terminate the Agreement immediately by written notice if the other party materially breaches it and, where the breach can be fixed, does not fix it within 14 days after written notice, or seriously damages the other party's business or reputation.
26.2
Novra may also suspend or terminate the Services immediately if the Client fails to pay any undisputed Fees, behaves abusively toward Novra personnel, uses Deliverables unlawfully, or breaches clause 27.
26.3
Cancellation for convenience is governed by clause 12.
26.4
On termination, the Client must pay all Fees due for Services performed, work in progress, reserved capacity, and approved expenses.
26.5
Novra is not required to release unpaid work or continue Services after termination.
26.6
The following clauses survive termination of the Agreement: 11 (Refunds), 14 (Intellectual Property Rights), 17 (Confidentiality), 18 (Data Protection), 20 (Non-Solicitation), 21 (Client Feedback), 24 (Limitation of Liability), 25 (Indemnities), 28 (File Retention), 33 (Governing Law and Disputes), and any other provision that by its nature should survive.
26. Termination
26.1
Either party may terminate the Agreement immediately by written notice if the other party materially breaches it and, where the breach can be fixed, does not fix it within 14 days after written notice, or seriously damages the other party's business or reputation.
26.2
Novra may also suspend or terminate the Services immediately if the Client fails to pay any undisputed Fees, behaves abusively toward Novra personnel, uses Deliverables unlawfully, or breaches clause 27.
26.3
Cancellation for convenience is governed by clause 12.
26.4
On termination, the Client must pay all Fees due for Services performed, work in progress, reserved capacity, and approved expenses.
26.5
Novra is not required to release unpaid work or continue Services after termination.
26.6
The following clauses survive termination of the Agreement: 11 (Refunds), 14 (Intellectual Property Rights), 17 (Confidentiality), 18 (Data Protection), 20 (Non-Solicitation), 21 (Client Feedback), 24 (Limitation of Liability), 25 (Indemnities), 28 (File Retention), 33 (Governing Law and Disputes), and any other provision that by its nature should survive.
27. Acceptable Use
27.1
The Client must not use Novra's Services for any unlawful, infringing, misleading, abusive, or otherwise harmful purpose.
27.2
Novra may refuse, suspend, or terminate work that it reasonably believes breaches this clause or creates legal or reputational risk.
27. Acceptable Use
27.1
The Client must not use Novra's Services for any unlawful, infringing, misleading, abusive, or otherwise harmful purpose.
27.2
Novra may refuse, suspend, or terminate work that it reasonably believes breaches this clause or creates legal or reputational risk.
27. Acceptable Use
27.1
The Client must not use Novra's Services for any unlawful, infringing, misleading, abusive, or otherwise harmful purpose.
27.2
Novra may refuse, suspend, or terminate work that it reasonably believes breaches this clause or creates legal or reputational risk.
28. File Retention
28.1
On termination, Novra will hand over all paid-for, final Deliverables and, on request, source files for those Deliverables.
28.2
Novra will usually keep working files and shared workspace materials available for 30 days after termination, after which they may be archived.
28.3
The Client is responsible for downloading any files it wishes to retain within that period.
28.4
Novra is entitled to keep copies of Deliverables for portfolio purposes under clause 16, and for its own records and legal compliance.
28. File Retention
28.1
On termination, Novra will hand over all paid-for, final Deliverables and, on request, source files for those Deliverables.
28.2
Novra will usually keep working files and shared workspace materials available for 30 days after termination, after which they may be archived.
28.3
The Client is responsible for downloading any files it wishes to retain within that period.
28.4
Novra is entitled to keep copies of Deliverables for portfolio purposes under clause 16, and for its own records and legal compliance.
28. File Retention
28.1
On termination, Novra will hand over all paid-for, final Deliverables and, on request, source files for those Deliverables.
28.2
Novra will usually keep working files and shared workspace materials available for 30 days after termination, after which they may be archived.
28.3
The Client is responsible for downloading any files it wishes to retain within that period.
28.4
Novra is entitled to keep copies of Deliverables for portfolio purposes under clause 16, and for its own records and legal compliance.
29. Force Majeure
29.1
Neither party is liable for delay or failure caused by events outside its reasonable control, including internet outages, software failures, cyber attacks, natural disasters, labour disputes, pandemics, government action, war, civil unrest, or major supplier failures.
29.2
The affected party must notify the other party promptly. If the event continues for more than 30 consecutive days, either party may terminate the affected engagement and Novra will be paid for work completed up to termination.
29. Force Majeure
29.1
Neither party is liable for delay or failure caused by events outside its reasonable control, including internet outages, software failures, cyber attacks, natural disasters, labour disputes, pandemics, government action, war, civil unrest, or major supplier failures.
29.2
The affected party must notify the other party promptly. If the event continues for more than 30 consecutive days, either party may terminate the affected engagement and Novra will be paid for work completed up to termination.
29. Force Majeure
29.1
Neither party is liable for delay or failure caused by events outside its reasonable control, including internet outages, software failures, cyber attacks, natural disasters, labour disputes, pandemics, government action, war, civil unrest, or major supplier failures.
29.2
The affected party must notify the other party promptly. If the event continues for more than 30 consecutive days, either party may terminate the affected engagement and Novra will be paid for work completed up to termination.
30. Electronic Communications and Signatures
30.1
The Client agrees that notices and other communications may be sent electronically.
30.2
Electronic signatures, electronic acceptance and electronic records have the same effect as handwritten signatures and paper records, where the law allows.
30.3
By completing payment through Novra's online checkout, the Client acknowledges that this constitutes acceptance of these Terms.
30. Electronic Communications and Signatures
30.1
The Client agrees that notices and other communications may be sent electronically.
30.2
Electronic signatures, electronic acceptance and electronic records have the same effect as handwritten signatures and paper records, where the law allows.
30.3
By completing payment through Novra's online checkout, the Client acknowledges that this constitutes acceptance of these Terms.
30. Electronic Communications and Signatures
30.1
The Client agrees that notices and other communications may be sent electronically.
30.2
Electronic signatures, electronic acceptance and electronic records have the same effect as handwritten signatures and paper records, where the law allows.
30.3
By completing payment through Novra's online checkout, the Client acknowledges that this constitutes acceptance of these Terms.
31. Notices
31.1
Formal notices must be in writing and sent to hi@novra.design, and either party may request recorded delivery for important legal notices.
31.2
Notices to the Client may be sent to the main email address or billing contact provided by the Client.
31.3
Operational messages sent through project tools do not constitute formal legal notice unless clearly stated.
31. Notices
31.1
Formal notices must be in writing and sent to hi@novra.design, and either party may request recorded delivery for important legal notices.
31.2
Notices to the Client may be sent to the main email address or billing contact provided by the Client.
31.3
Operational messages sent through project tools do not constitute formal legal notice unless clearly stated.
31. Notices
31.1
Formal notices must be in writing and sent to hi@novra.design, and either party may request recorded delivery for important legal notices.
31.2
Notices to the Client may be sent to the main email address or billing contact provided by the Client.
31.3
Operational messages sent through project tools do not constitute formal legal notice unless clearly stated.
32. Changes to These Terms
32.1
Novra may update these Terms from time to time on novra.design.
32.2
Material changes will not apply retroactively to an existing Service Agreement unless the parties agree otherwise or the law requires it. Novra will give at least 30 days' notice of material changes for active Clients.
32.3
If the Client does not accept a material change, it may cancel its subscription under clause 12.3.
32. Changes to These Terms
32.1
Novra may update these Terms from time to time on novra.design.
32.2
Material changes will not apply retroactively to an existing Service Agreement unless the parties agree otherwise or the law requires it. Novra will give at least 30 days' notice of material changes for active Clients.
32.3
If the Client does not accept a material change, it may cancel its subscription under clause 12.3.
32. Changes to These Terms
32.1
Novra may update these Terms from time to time on novra.design.
32.2
Material changes will not apply retroactively to an existing Service Agreement unless the parties agree otherwise or the law requires it. Novra will give at least 30 days' notice of material changes for active Clients.
32.3
If the Client does not accept a material change, it may cancel its subscription under clause 12.3.
33. Governing Law and Disputes
33.1
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
33.2
The courts of England and Wales have exclusive jurisdiction, except that Novra may bring proceedings in another jurisdiction where needed to protect or enforce its rights.
33.3
Before starting formal proceedings, the parties will try in good-faith to resolve the dispute through senior-level discussions for at least 30 days, unless urgent injunctive relief is needed.
33. Governing Law and Disputes
33.1
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
33.2
The courts of England and Wales have exclusive jurisdiction, except that Novra may bring proceedings in another jurisdiction where needed to protect or enforce its rights.
33.3
Before starting formal proceedings, the parties will try in good-faith to resolve the dispute through senior-level discussions for at least 30 days, unless urgent injunctive relief is needed.
33. Governing Law and Disputes
33.1
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
33.2
The courts of England and Wales have exclusive jurisdiction, except that Novra may bring proceedings in another jurisdiction where needed to protect or enforce its rights.
33.3
Before starting formal proceedings, the parties will try in good-faith to resolve the dispute through senior-level discussions for at least 30 days, unless urgent injunctive relief is needed.
34. General
34.1
These Terms and any Service Agreement form the entire agreement between the parties on the subject matter and supersede all prior discussions, proposals, or agreements.
34.2
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
34.3
The Client may not assign or transfer its rights or obligations without Novra's written consent. Novra may assign these Terms in connection with a merger, acquisition, or sale of its business, with notice to the Client.
34.4
No failure or delay in enforcing any right or provision is treated as a waiver of that right or provision.
34.5
Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between the Client and Novra. Each party operates as an independent contractor.
34.6
A person who is not a party to these Terms has no right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.
34.7
These Terms may be signed in counterparts and through electronic signature, each of which is treated as an original.
34. General
34.1
These Terms and any Service Agreement form the entire agreement between the parties on the subject matter and supersede all prior discussions, proposals, or agreements.
34.2
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
34.3
The Client may not assign or transfer its rights or obligations without Novra's written consent. Novra may assign these Terms in connection with a merger, acquisition, or sale of its business, with notice to the Client.
34.4
No failure or delay in enforcing any right or provision is treated as a waiver of that right or provision.
34.5
Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between the Client and Novra. Each party operates as an independent contractor.
34.6
A person who is not a party to these Terms has no right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.
34.7
These Terms may be signed in counterparts and through electronic signature, each of which is treated as an original.
34. General
34.1
These Terms and any Service Agreement form the entire agreement between the parties on the subject matter and supersede all prior discussions, proposals, or agreements.
34.2
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
34.3
The Client may not assign or transfer its rights or obligations without Novra's written consent. Novra may assign these Terms in connection with a merger, acquisition, or sale of its business, with notice to the Client.
34.4
No failure or delay in enforcing any right or provision is treated as a waiver of that right or provision.
34.5
Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between the Client and Novra. Each party operates as an independent contractor.
34.6
A person who is not a party to these Terms has no right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.
34.7
These Terms may be signed in counterparts and through electronic signature, each of which is treated as an original.
30. Contact Details
Questions about these Terms can be sent to:
Novra LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Company number: 16780560 novra.design
© 2026 Novra LTD
30. Contact Details
Questions about these Terms can be sent to:
Novra LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Company number: 16780560 novra.design
© 2026 Novra LTD
30. Contact Details
Questions about these Terms can be sent to:
Novra LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Company number: 16780560 novra.design
© 2026 Novra LTD
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© 2026 Novra LTD
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© 2026 Novra LTD
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Novra LTD · Company No. 16780560 · London, United Kingdom
© 2026 Novra LTD